Terms & Conditions

Products and orders
All products sold through the site are subject to availability. All orders, of any size, are subject to acceptance by the company; this acceptance can be denied at discretion and without any reason. The quality and quantity of the pieces, the technical description, dimensions, sizes and other information provided in the product sheet are truthful and controlled; however it is good to keep in mind that - due to the nature of digital images - colors and materials may appear slightly different from the original. GIANNI DEL PRETE reserves the right to modify or delete any information at any time and without providing explanations. Only users who are legally adults according to the laws of their country of origin will be able to carry out transactions via the portal. By registering on the portal the user declares to be of age and to accept the following conditions of use, as well as being responsible for any information provided upon registration and subsequently for each purchase.
In the event that one or more products are not immediately available (out-of-stock) we reserve the right to cancel or delay the shipment.
GIANNI DEL PRETE guarantees maximum professionalism at every stage of the purchase, having said that, the delivery times of the goods may vary depending on the destination (usually 3-5 working days). The company declines all responsibility for any delays not attributable to it or problems related to the customs regulations of the country of delivery. In case of problems related to the purchase or sending of the product, you can contact our customer service within 14 days of receiving the product.
Shipping costs abroad vary depending on the reference area
Zone1: 18.00 euros
Austria - Germany
Zone2: 23 euros
Belgium-Czech Rep.-France-Luxembourg-Holland-Poland
Zone3 : 25 euros
Zone4: 35 euros
The cost for the smaller islands:
15 euros
Payment for purchases must be made according to the methods and times agreed with the company at the time of confirmation of the purchase. GIANNI DEL PRETE reserves the right to cancel and/or refund orders placed by the customer if it deems it necessary and without any reason. The customer is free to choose between the payment methods made available by the company at the time of check-out. The company reserves the right to report to the competent authorities any improper use of electronic payment methods or other illicit or suspicious activities. Such activities will be reported to the competent authorities in matters of international trade and to the authorities involved locally. Payments can be made by credit card, bank transfer or cash on delivery.
Guarantees and responsibilities
We exclude any liability relating to the contents of any websites that lead, directly or indirectly to the www.giannidelprete.it portal or to other company portals. All products sold on the portal comply with European standard regulations. Therefore all products sold are accompanied by a European guarantee, according to the standards indicated by it. The company will do everything in its power to keep the site active and updated, however it may happen that, for technical reasons, the portal is temporarily unavailable from time to time, or not optimized for use through some specific browsers. We cannot guarantee the absolute lack of technical or content errors; any malfunctions of the portal will not be prosecutable or attributable to us. GIANNI DEL PRETE will not accept any responsibility for any loss or cancellation of personal data entered on the portal even if caused by it. To request a refund, the product must be returned with the original tag and in excellent condition. If you have received material different from the one ordered, we will make a refund and/or replace the goods in question completely free of charge. However, any errors of this type must be promptly reported to our customer service before any type of intervention can be requested. GIANNI DEL PRETE puts all its technology at your disposal to make every transaction safe.
All goods sold outside Italy may be subject to local taxes or different customs regulations. GIANNI DEL PRETE is not responsible for any customs duties applied by the receiving country. For any information on the possible presence of obstacles of this type, it is necessary to contact the customs authorities of the receiving country. All products are accompanied by regular invoicing. A virtual copy of the invoice may be sent in advance upon request at the time of payment. Some products in the catalog may not be available in specific countries due to local limitations. GIANNI DEL PRETE reserves the right to deny the purchase of any product without any explanation.
Right of withdrawal in reference to Legislative Decree 206 of 2005
It is possible to cancel your order before shipping but only in agreement with GIANNI DEL PRETE and upon written communication. For details on this possibility contact our customer service. GIANNI DEL PRETE provides the possibility to unsubscribe from the portal at any time and/or modify your personal information without the need to provide explanations. The user has the right to exercise this right within 14 days from the day of delivery of the goods.
Customer service
It is our mission that the customer is satisfied with his purchase and comes back on every new occasion. For this reason we provide you with a customer service that you can contact for any clarifications, assistance or complaints. You can contact us on 0815026940 or send us an email at info@giannidelprete.it
If you notice serious problems, before contacting the competent authorities, we invite you to contact GIANNI DEL PRETE so that the procedures for a conciliation can be started.
More information
GIANNI DEL PRETE will not use your personal data for purposes other than those indicated on the portal. The data released to the company will be stored with IT tools and automatically added to our mailing lists and customer lists. If you wish to change your privacy settings, please do so through your personal area. If any part of this Terms and Services Agreement (TOS) is found to be illegal by any local court, the remainder will continue to apply. It will not be possible to attribute to the company any problems linked to circumstances beyond its control. These terms and conditions of use (TOS) are governed by Italian law. Any dispute not otherwise regulated will be managed by the competent territorial office.
You can return for a refund within 14 days of receiving the order, provided that the returned products are intact and NEVER USED (therefore we invite you to try the shoes on a soft surface in order not to damage the sole or other parts of the product itself ). The deadline for returning items you do not wish to keep is 14 days from receipt of the goods. If after this period of time we have not received the items involved in the process, it will no longer be possible to return the product.
To return the product and confirm the return address, write to info@giannidelprete.it .
-you can personally take care of the shipping by sending the product to our office:
Giadel srl - Polo Unica - Asi Industrial Area - Carinaro 81032 (CE) 
-We offer you the possibility of returning your items through our home collection service. The cost is 6.50 euros.
Upon receipt of the package we will proceed with the refund of the item minus the shipping cost
If you have purchased an item online, we offer you the option to
request replacement with one of a different size .
The process is very simple: you just need to send us an email to info@giannidelprete.it with the order number and the size you wish to receive. The items you choose will be shipped free of charge and you will have to return any items you don't want. To do this, you have several options:
- you can personally take care of the shipment by sending the product to the following address:
Giadel srl - Polo Unica - Asi Industrial Area - Carinaro 81032 (CE)
-We offer you the possibility of returning your items through our home collection service. The cost is 6.50 euros.
Arrange the collection with our Customer Services at the email: info@giannidelprete.it
The deadline for returning items you do not wish to keep is 14 days from receipt of the goods. If after this period of time we have not received the items involved in the process, it will no longer be possible to exchange the product.
If you would like to change or cancel your exchange request, please contact us so we can handle it