Products and orders

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All products sold through the site are subject to availability. All orders, of any size, are subject to acceptance by the company; such acceptance may be denied at the company's discretion and without any reason. The quality and quantity of the pieces, the technical description, the dimensions, sizes and other information provided in the product sheet are truthful and checked; however, it is important to keep in mind that - due to the nature of digital images - colors and materials may appear slightly different from the original. GIANNI DEL PRETE reserves the right to modify or delete any information at any time and without providing explanations. Only users who are legally of age according to the laws of the country of origin may carry out operations through the portal. By registering on the portal, the user declares that he or she is of age and accepts the following conditions of use, as well as being responsible for any information provided upon registration and subsequently for each purchase.

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Shipping

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In the event that one or more products are not immediately available (out-of-stock), we reserve the right to cancel or delay the shipment.

GIANNI DEL PRETE guarantees maximum professionalism in every phase of the purchase, that said, the delivery times of the goods may vary depending on the place of arrival (usually 3-5 working days). The company declines all responsibility for any delays not attributable to it or problems related to the customs regulations of the country of delivery. In case of problems related to the purchase or shipping of the product, it is possible to contact our customer service within 14 days of receiving the product itself.

Shipping costs abroad vary depending on the reference area

Shipping is free

The cost for the minor and major islands

15 euros

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Payment for purchases must be made according to the methods and times agreed with the company at the time of purchase confirmation. GIANNI DEL PRETE reserves the right to cancel and/or refund orders placed by the customer if it deems it necessary and without any reason. The customer is free to choose between the payment methods made available by the company at the time of check-out. The company reserves the right to report to the competent authorities any improper use of electronic payment methods or other illicit or suspicious activities. Such activities will be reported to the competent authorities in matters of international trade and to the authorities involved locally. Payments can be made by credit card, bank transfer or cash on delivery.

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Warranties and responsibilities

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We exclude any liability for the contents of any websites that lead, directly or indirectly to the portal www.giannidelprete.it or other portals of the company. All products sold on the portal comply with European standard regulations. Therefore, all products sold are accompanied by a European guarantee, according to the regulations indicated by it. The company will do everything in its power to keep the site active and updated, however it may happen that, for technical reasons, the portal is temporarily unavailable from time to time, or not optimized for use through some specific browsers. We cannot guarantee the absolute absence of technical or content errors; any malfunctions of the portal will not be prosecutable or attributable to us. GIANNI DEL PRETE will not accept any liability for any loss or deletion of personal data entered on the portal even if caused by it. To request a refund, the product must be returned with the original label and in optimal conditions. If you have received material different from that ordered, we will make sure to refund and/or replace the item in question completely free of charge. Any errors of this type must be promptly reported to our customer service before requesting any type of intervention. GIANNI DEL PRETE puts all its technology at your disposal to make every transaction safe.

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Exports

All goods sold outside of Italy may be subject to local taxes or different customs regulations. GIANNI DEL PRETE is not responsible for any customs duties applied by the receiving country. For any information on the possible presence of obstacles of this type, it is necessary to contact the customs authorities of the receiving country. All products are accompanied by regular invoicing. A virtual copy of the invoice can be sent in advance upon request at the time of payment. Some products in the catalog may not be available in specific countries due to local limitations. GIANNI DEL PRETE reserves the right to deny the purchase of any product without any explanation.

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Right of withdrawal in reference to legislative decree 206 of 2005

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It is possible to cancel your order before shipping but only in agreement with GIANNI DEL PRETE and with prior written communication. For details on this possibility, contact our customer service. GIANNI DEL PRETE provides the possibility to cancel at any time from the portal and/or modify your personal information without having to provide explanations. The user has the right to exercise this right within 14 days from the day of delivery of the goods.

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Customer Service

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It is our mission that the customer is satisfied with his purchase and returns at every new occasion. For this reason we provide you with a customer service that you can contact for any clarifications, assistance or complaints. You can contact us at 0815026940 or send us an email to info@giannidelprete.it

If you notice serious problems, before contacting the competent authorities, we invite you to contact GIANNI DEL PRETE so that the procedures for a conciliation can be started.

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More information

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GIANNI DEL PRETE will not use your personal data for purposes other than those indicated in the portal. The data released to the company will be stored with computer tools and automatically added to our mailing lists and customer lists. If you wish to change your privacy settings, please do so through your personal area. If part of this agreement of terms and services (TOS) should be considered illegal by any local court of justice, the remaining part will continue to apply. It will not be possible to attribute to the company any problem related to circumstances not dependent on it. These conditions and terms of use (TOS) are governed by Italian law. Any dispute not otherwise regulated will be managed by the territorial office of competence.

RETURN AND WITHDRAWAL

You can return for a refund within 14 days of receiving your order, provided that the returned products are intact and NEVER USED (we therefore recommend trying on the footwear on a soft surface so as not to damage the sole or other parts of the product itself). The deadline for returning items that you do not wish to keep is 14 days from receipt of the goods. If after this period of time we have not received the items involved in the process, it will no longer be possible to return the product.

To return the product and confirm the return address, write to info@giannidelprete.it .

MADE:

-you can personally take care of the shipment by sending the product to our office:

Giadel srl - Polo Unica - Asi Industrial Area - Carinaro 81032 (CE) 

Upon receipt of the package we will proceed with the refund of the item minus the shipping cost.

Orders from the European Union or outside the European Union do not have the possibility of returning the purchased goods.

DURING THE SALE PERIOD IT IS ONLY POSSIBLE TO REQUEST A REPLACEMENT OR GOODS VOUCHER.

REPLACEMENT PROCEDURE